PRIVACY POLICY
This privacy policy sets out how Sacla UK Limited uses and protects any information that you give Sacla UK Limited when you use this website.
Sacla UK Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Sacla UK Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Feb 2023.
Processing your personal data
Where we are the “controller” of the personal data that we keep and use, Sacla’ UK Limited is the legal entity responsible for how your personal data is collected, stored and processed. (In this privacy notice, Sacla’ UK Limited is collectively referred to as “Sacla’", "we", "us" or "our"). Sacla’ UK Limited business address is 16 Warwick Road, Beaconsfield, Buckinghamshire, HP9 2PE (which is also our registered office). At Sacla’, the person with responsibility for our data protection compliance is Allison Harper (our Data Protection Officer). They can be contacted via email at marketing@sacla.co.uk or by phone at 01494 687900.
Managing your personal data
When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Whether you have supplied your personal details online, by phone, by email or in a letter, we will use your personal data for the purposes explained in this privacy notice and for which they were initially collected, and only with a lawful reason to do so.
Our main reason for collecting personal information (which may include names, addresses, contact details including email addresses and business information) will be for the fulfilment of orders made by you for our goods, and for marketing our business to you in the ways more fully explained below. We will collect appropriate personal information for you and as necessary of the intended recipient of the goods that you are purchasing.
Where someone is receiving a goods that was ordered by someone else, we will not use personal information of the recipient of the goods for any purposes other than as necessary to fulfil the order made by you (which may include gift messages to a recipient’s email address or mobile phone number if this service is requested by you during the checkout process), or if we need to contact the recipient regarding an issue with the order, its delivery or any item included in the order.
Most commonly, we will use your personal data in the following circumstances:
- in performance of a contract (the agreement to provide goods); and/or
- for our legitimate interests where your interests and fundamental rights do not override those legitimate interests; and/or
- with your consent.
It is your responsibility to ensure that your personal data provided to us is accurate and up to date. You can update your personal contact details, including email address and phone number, by visiting My Account online or, by calling our customer services team on 01494 687900.
Email marketing consent
Upon making a purchase or signing up newsletters on our website, you will be opted into our email mailing list and you consent to receiving emails from Sacla’ relating to our products and services. If you do not wish to receive emails from Sacla’, please unsubscribe using the unsubscribe link in any of our emails to you, or access the link here Unsubscribe and we will remove you from the mailing list.
We do not share your information with any third parties other than as necessary for the agreed purposes.
Personal data used for marketing purposes
We may use your contact details (including your email and home address) to send you details of our latest products, promotions and other marketing messages (including by email) to keep you aware of what we're up to and to help you see and find our products. This would include sending details of special offers and promotions from Sacla’. We also use marketing profiling techniques to determine product offers that may be of interest to you, whether that be by email or social media. For further information on how we use your personal data to keep you informed about our products and promotions and how you can change your marketing preferences, see the relevant sections below.
Once we have collected your personal data, we will always give you an easy way to opt-out of receiving marketing messages. We have lots of ways you can stop marketing messages in the future; the best way to do this is through Unsubscribe or to click on the 'unsubscribe' link in any email you receive from us.
Social media
We will use your email address to send you targeted marketing information about our product offers and promotions via social media platforms. To do this, we will share your email address in a secure manner with social media organisations, who will match our advertising requirements to your social media profile. We have a legitimate business interest to send you product information via social media which we believe is of relevance to you; this is known as Interest-Based Advertising. However, should you wish to exercise your right to stop targeted social media marketing, you can do this at any time by changing your marketing preferences.
We actively use social media platforms as a way of connecting and getting closer to our customers to hear and understand what our customers think about us and our products and services. Occasionally, we may contact you directly via those social media platforms if we would like to share your comments or pictures with other customers or publish them in our marketing materials. We will always ask you if you are happy for us to use your data in this way and will keep any data that you provide to us, such as email address, confidential and secure.
Third party marketing
We will not share your personal data with third party companies for the purpose of them marketing their products and services to you, apart from as set out above.
Any third party that communicates with you on our behalf must only do so for the purpose of carrying out the services and not for the purpose of direct marketing their own products and services. If you have any concerns about any of our third party processors and partners, please contact our customer services team on 01494 687900.
Profiling
Profiling is a term used to describe a form of data processing where significant volumes of data made up of lots of different data types - such as browser history from Cookies, age, gender, size, transaction history, demographics and buying habits - are all used in an aggregated, anonymised and non-personalised form to evaluate and predict, based on statistical analysis, what customers may or may not want to purchase from us by assigning each customer to a profile type. We use this technique to understand what drives you to buy from us and the types of products you are most likely to be interested in whether that be by email or social media.
Interest based advertising
The data that we collect and use when you browse or shop online, including where we use cookies, uses your IP address as the unique identifier; however, it will not contain your name, home address or phone number. This enables us to offer our customers the best possible online user experience and equally allows us to improve the relevancy of our advertising. This allows us to provide you with more of the content you want to see.
Third party processors and partners
In order to fulfil your order and as part of delivering our products and services to you, we will share your personal data with carefully chosen third party processors and partners who carry out a number of services on our behalf.
For example, we will use your personal contact details such as name, postal address, phone number and email address that you provide to us in respect of delivering products or services to you. We will share this information with our suppliers who directly despatch orders to you or our delivery partners who may contact you to arrange a convenient delivery time and provide you with updates as to when they will arrive. We will also share your personal information as set out in our marketing sections above.
Right of personal data
We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it. Normally our retention period is not more than 7 years from the last time that you purchased goods from us. Any personal data will not be used for marketing if you have asked us to stop providing marketing to you (other than to the extent necessary to prevent you from receiving further marketing.
Cookies
We want to make sure that we only contact you with online content that you will find relevant and interesting. For this to work effectively, we collect information about your browsing activity using cookies when you are using our website. A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or another electronic device) when you use our website. These cookies pass back to us your browsing information using your Internet Protocol ("IP") address as the identifier, which we combine with other anonymised, non-personalised and aggregated data, allowing us to determine what content and product information is most relevant to you when you are shopping online
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Right to complain
You have the right to complain to the Information Commissioner, which you can do by contacting the ICO directly. Full contact details, including a helpline number, can be found on the ICO website (www.ico.org.uk). This website also has useful information on your rights and our obligations. However, please raise any concerns or issues with us first so that we may deal with this as quickly as possible for you
Your rights
Under certain circumstances, you have the right by law to request:
- access to your personal data. This enables you to ask to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
- erasure of your personal data.
- object to processing of your personal data where we are relying on our legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- correction of the personal data that we hold about you.
- right to withdraw your consent (if that is the lawful basis for our use of your personal data).
- restriction of processing of your personal data.
- transfer of your personal data to another party.
Rights to access
You may wish to access a copy of the personal data we hold about you - known as a Subject Access Request. You can do so by submitting a request in writing to the Data Protection Manager. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these circumstances. We will respond to your Subject Access Request as soon as possible and, in any event, within the statutory 30 days. However, in the event that we need more information from you to verify your identity, which we must do to ensure we disclose your personal data to the right person, the 30 day response period will only commence from the time that we have validated your identity. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Rights to erasure
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Right to object to processing
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Right to correction
This enables you to have any incomplete or inaccurate personal data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Right to withdraw consent
This arises where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
